The London Removal Company


When is the best time to move?

The busiest times for removal companies are during the summer months, May - September. At the end of these months, the volume of removals is extremely heavy. This is the case for all professional moving companies. Take all the factors into consideration when deciding on the best time for you to move.

Will a removals surveyor come to my home?

The removals surveyor will come to your home to complete a visual survey of your items, Even with today’s technology with the internet, e-mails, even the telephone the removals surveyor needs to gather all the information needed to complete and calculate the time and effort involved and any other charges related to your move. Remember that the removals surveyor must clearly know what you are moving in order to provide you with an accurate estimate. Crawl spaces, attics and cluttered closets can be deceiving.

One word of caution that can save you a great deal of trouble on moving day. Get rid of all items you do not plan to keep. Otherwise, there may not be enough space for your belongings. This will not occur on one or two small items, but if you anticipated eliminating an entire bedroom suite and do not do so, it is quite possible that this could violate the integrity of your estimate and/or cause the driver to run out of space.



Pricing and Paperwork

 

What is a Move plan?

A Move plan is a contract that specifies, in advance, the precise cost of the move based on the information that you services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination, the total cost will increase.

How is the cost of my removal calculated?

We First need to work out what size of vehicle is needed, what space is required within the vehicle. The surveyor will then calculate how many porters and the time and effort involved in completing the loading from your present home to unloading in to your new home.

How should I pay and what are the payment methods?

We do ask for cleared funds on the day of your move If you do intend to make payment on the day of your move, it must be made in cash. Other payment options such as a cheque or credit card can be pre-arranged. Discuss these options with the removal surveyor. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on moving day.

What is an Inventory?

The driver will usually inventory your goods as they are loading, when completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover.

Be sure that everything listed on the inventory is correct. This is not always the easiest task, as you will find things written on the inventory like PBO, which means packed by owner. The contents of this carton can’t and won’t be listed because the driver is not able to see inside each and every box. You will also find CP on a line item in the inventory. This means Carrier Packed container. These are two important listings.

You will also notice that in the middle column on the inventory form a line that has many letters and numbers associated with a specific item but it may make no sense to you. This is where the driver uses inventory code to make note of the condition of that particular piece. To understand this code, look at the top of the inventory sheet for the legend that explains what that code means. SC – scratched, C - chipped, 3 – right side if piece and 8 for the top of the piece. This is a simplified way for the driver to make note of any irregularity or existing damage.

Remember, this inventory is for you to keep track of what is loaded and the condition of each item. If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far right hand column on the line that corresponds with that piece. This is the document that will be scrutinized when the claims process is initiated so it is important to have the damage clearly noted.

This inventory should also be used at destination when your goods are delivered. Use the inventory to verify the articles that are delivered and again note an exception to the condition of the items as they are brought into your home. Point out the damage to the driver.

What often occurs is that a piece of furniture has been in your home for many years and you grow accustomed to looking at it in a certain place and in a certain light. When you bring that same piece into your new home, you may notice damage that may have been there for a long time. The driver will have noted the scratch or chip at your origin residence. If you are not sure if it was existing damage or new damage, ask your driver to explain the condition of the piece as he noted on the inventory during the loading process. This is the quickest way to clear up what is new damage and what was there all along.

The London removal drivers and porters are very careful about the way they handle your items and the inventory is their safeguard against damage claims. Use this inventory as a positive tool to make sure that you are protected just as the driver will use it to protect him

Packing

Can I pack anything in the drawers of my dresser or desk?
All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

 Will the driver load all the boxes that I packed?                        
Yes, as long as the driver deems them safe for transport.

How do I prepare my appliances for moving?

Appliances such as washers, dryers and refrigerators must be disconnected, and the washer must have a stabilizer installed. Again, your estimator can help you understand how to these items are serviced. All local moving companies have business relationships with local service providers that handle this type of service. Be sure you know who your mover will be using as you will need to let these people into your home to provide the service.

How will you protect my upholstered furniture?

Our vehicles carry plastic mattress covers up to king size, sofa covers or stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.

The Move

The customer service representative and/or driver will contact you at least 24 hours prior to load day to let you know time of arrival. Be sure to share any changes that have taken place that may effect loading day. A good example of changes that may take place is that the street in front of your home is now under repair, preventing the large lorry to get near your home. You may have not completed the packing as something unanticipated took you away from packing. Contact your mover as soon as possible so that they can send out professional packers to complete the job for you.

Make sure your home is ready for the team.
Move anything off the porch and walkways that may obstruct movement of your goods out of the home. Take doors of the hinges if you know certain items will not fit through, remove all small throw rugs from traffic areas that could cause the driver or crew to trip or slip.

Have water, or soft drinks on hand for the driver and crew, especially on a hot summer day. They will come prepared but will be grateful for your thoughtfulness.

Our drivers will prepare the home with runners, door jam protectors and railing protectors in applicable. This will help save on the little knocks that occur during the loading process.

How will I know when my goods is going to be delivered?

Your driver will contact you prior to arriving at your new home. This is to make sure that there is enough parking space for our vehicle to manoeuvre close to your new homes front door.

Be certain to provide the driver with all your contact information. The phone number at the new home is only good if there is a person their to take the call. If you can be reached at work, a hotel or temporary residence or by email let the driver know. If you will be impossible to reach, make arrangements with a friend or family member to serve as the liaison between you and the driver and provide the driver with that contact information.



 

Book Our Home Removal Surveyor

0800 542 8159